Frequently Asked Questions
Product
What makes Comfortix different from a regular seat cushion?
Comfortix uses a double thick honeycomb gel grid that spreads your weight evenly and eases pressure while you sit. Unlike foam, it holds its shape and doesn’t go flat over time.
What size is the cushion?
Comfortix measures 15.75 x 13.39 inches, which fits most office chairs, car seats, dining chairs, recliners, and couches.
Will it slide around on my chair?
No. The nonslip base keeps it in place, even in the car.
Does it get hot?
The open honeycomb design lets air flow through the cushion, so it stays cool even during long sits.
How long does it last?
The gel is built for daily use and holds its shape over time. Every cushion is also covered by a 1 year warranty.
How do I clean it?
Remove the cover and machine wash it on a gentle cycle. The gel cushion can be wiped down with a damp cloth.
Is Comfortix a medical device?
No. Comfortix is a comfort product designed to make sitting more comfortable. If you have a medical condition, we recommend talking with your doctor about what’s right for you.
Orders and Shipping
How long does shipping take?
Orders are processed within 1 to 2 business days. Most US orders arrive within 3 to 7 business days after shipping.
Will I get a tracking number?
Yes. Every order ships with tracking, and you’ll receive your tracking number by email once your order ships. You can also check your order anytime on our Track My Order page.
Do you offer free shipping?
Yes. Orders of 2 or more cushions ship free.
Do you ship internationally?
Yes. We ship to the US, Canada, the UK, Australia, and New Zealand.
Returns and Warranty
What if it doesn’t work for me?
Every order is backed by our 30 day money back guarantee. If you’re not satisfied for any reason, contact us within 30 days for a full refund.
What does the 1 year warranty cover?
If your cushion has a defect in materials or workmanship within one year of purchase, we’ll replace it.
How do I start a return?
Email us at support@mycomfortix.com with your order number, and our team will walk you through it.
Support
How can I reach you?
Email support@mycomfortix.com anytime. Our team responds as quickly as possible, usually within 24 hours.